Craftlogically Me is purely a handmade based establishment, where we take utmost care and attention to deliver you the best quality of unique handcrafted products always

Although in an unfortunate event of a defective or an incorrect product delivered, the claim window of return/replacement of any order will be closed within 3 days from the date of delivery.

Claim process:

• Please reach out via WhatsApp feature on website or email to support@craftlogicallyme.com with the following details 
• Order Id
• Unpacking video
• Details of the issue
• Claim type – return or replacement 

• We will validate and approve for the product return/replacement based on the information and reach out to you, if necessary for more details. 
• After approval, order will be picked up by our shipping partner and delivered back to us. Please ensure to have the original packaging intact.
• We will inspect and quality check the products and initiate the return or replacement

Terms

• We do not accept returns or replacement unless the product delivered is defective or incorrect product received.  
• A refund gives you a one time use gift coupon with zero validity for the bill amount of the product and a replacement gives a one-time opportunity to get the same product replaced or a different product with same price based on the product availability.
• Please ensure to record the unpacking video from the start for claiming the return/replacement.
• For return/replacement of more than one product purchased in the same bill, please mention order ID, full unpacking video and details of claim(s) in a single email.
• Please note, without the video validation as received from the client, no claim would be processed.
• Dispatch time for Replacement of damaged or incorrect product will take 7 business days. 
• No Refund/Return/Replacement for customised products / bulk orders.
• For any query reach out to us via WhatsApp button on the website or email us at support@craftlogicallyme.com

Thank you for your understanding and cooperation.